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Terms and Conditions

Booking Terms and Website Terms of Use
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BOOKING TERMS AND CONDITIONS

1)     You are over 18 and will be present to allow us access to your property for the date you have booked the treatment, am bookings are 8am – Midday pm bookings are Midday – 6pm.

2)     Our Pest controller will arrive in an unmarked vehicle to remain discreet, they will be wearing company uniform and will provide photo id badge.

3)     We will expect you to show our pest controller the location of the pest problem.

4)     If we arrive and you are not present we will charge a call out fee of £45+vat.

5)     We expect you to have read the preparation advice for the pest we are treating before our arrival, if the preparation advice is not carried out and we cannot carry out the treatment we will abort the treatment and apply a call out charge of £45+vat.

6)     It is your responsibility to ensure that there are no children, pets or livestock in the area or rooms that we are treating. There is an exclusion time of 4 hours for all insect treatments and for treatment to rats, mice and squirrels it is your responsibility to keep children and pets away from traps, poisons and bait stations for the course duration of the treatment.

7)    What happens if a treatment does not work? Pest Infestations vary in severity, For Private domestic customers that have paid for at least 3 treatments (which has been completed over a 6 week period) to control rodents (either rats mice and squirrels) and have completed all of the proofing and housekeeping recommendations made by the technician on our visit reports, we will send a surveyor out free of charge to re assess the rodent issue, and if our findings confirm that all recommendations have been actioned by the client we will carry out one further treatment free of charge. If the recommendations have not been actioned and our surveyor confirms that this is the reason preventing the treatment from working, we reserve the right to charge for additonal visits.

Rodent Control and Insect control for commercial customers: Due to the higher risk one off 3 course treatments cannot be guaranteed to provide full eradication, it is advised all commercial clients purchase a preventative pest control maintenance contract that provides all year round control for their premises.

Wasps / Hornets Nests: We guarantee to eradicate a wasp or hornets nest with 1 treatment if full access is available and the nest location does not exceed a height of more than 15 feet or 4.5 metres from ground level.  A nest exceeding this height we will charge for each subsequent treatment and any access equipment that is required. The treatment will take up to 14 days to work. If 14 days has passed and your wasp or hornets nest is still active, we wll attend for one further treatment free of charge.

We do not treat for bees if we turn up to treat a wasps nest and it turns out being bees we will charge a £45+vat call out fee and refund you the difference of the booked wasps nest charge.

Bed bugs: Bed bug Infestations vary in severity, For Private domestic customers that have paid for a minimum of 3 treatments (which have been completed over a 9 week period) and whom have actioned all of the hygiene and housekeeping recommendations made by the technician on our treatment visit reports, we will send a surveyor out free of charge to re assess the bedbug issue, and if our findings confirm that all recommendations have been actioned by the client we will carry out one further treatment free of charge. If the recommendations have not been actioned and our surveyor confirms that this is the reason preventing the treatment from working, we reserve the right to charge for each additonal treatment visit.

Fleas: Flea Infestations vary in severity, For Private domestic customers that have paid for a minimum of 2 treatments (which have been completed over a 4 week period and have waited 6 weeks from the initial treatment for a complete eradication ) and whom have actioned all of the hygiene and housekeeping recommendations made by the technician on our treatment visit reports, we will send a surveyor out free of charge to re assess the  issue, and if our findings confirm that all recommendations have been actioned by the client we will carry out one further treatment free of charge. If the recommendations have not been actioned and our surveyor confirms that this is the reason preventing the treatment from working, we reserve the right to charge for each additonal treatment visit.

Ants /Earwigs/Spiders: Infestations vary in severity, For Private domestic customers that have paid for a minimum of 2 treatments (which have been completed over a 4 week period and have waited 6 weeks from the initial treatment for a complete eradication ) and whom have actioned all of the hygiene and housekeeping recommendations made by the technician on our treatment visit reports, we will send a surveyor out free of charge to re assess the  issue, and if our findings confirm that all recommendations have been actioned by the client we will carry out one further treatment free of charge. If the recommendations have not been actioned and our surveyor confirms that this is the reason preventing the treatment from working, we reserve the right to charge for each additonal treatment visit.

Clothes Moths/Carpet Beetles: Infestations vary in severity, For Private domestic customers that have paid for a minimum of 2 treatments (which have been completed over a 4 week period and have waited 6 weeks from the initial treatment for a complete eradication ) and whom have actioned all of the hygiene and housekeeping recommendations made by the technician on our treatment visit reports, we will send a surveyor out free of charge to re assess the  issue, and if our findings confirm that all recommendations have been actioned by the client we will carry out one further treatment free of charge. If the recommendations have not been actioned and our surveyor confirms that this is the reason preventing the treatment from working, we reserve the right to charge for each additonal treatment visit.

Cluster FliesInfestations vary in severity - there is no gaurantee for this insect. Regular paid treatments in the Autumn and Spring will help to eradicate and reduce population mumber.

Cockroaches: Infestations vary in severity, For Private domestic customers that have paid for a minimum of 3 treatments (which have been completed over a 9 week period and have waited12 weeks from the initial treatment for a complete eradication ) and whom have actioned all of the hygiene and housekeeping recommendations made by the technician on our treatment visit reports, we will send a surveyor out free of charge to re assess the  issue, and if our findings confirm that all recommendations have been actioned by the client we will carry out one further treatment free of charge. If the recommendations have not been actioned and our surveyor confirms that this is the reason preventing the treatment from working, we reserve the right to charge for each additonal treatment visit.

 

 CANCELLATION AND REFUND POLICY

If you cancel your appointment more than one day before (24 hours) before your booked treatment we will provide a full refund.

If you cancel on the day of your visit you will be charged a call out booking fee of £45+vat unless you change your booking date. The future date cannot be cancelled and no further refunds will apply.

WEBSITE TERMS OF USE

Thank you for visiting www.millenniumpestcontrol.co.uk ("this Web Site"). By accessing and using this Web Site, you shall be deemed to have accepted to be legally bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use this Web Site and discontinue your access immediately.

These Terms of Use may be changed from time to time by Millennium Pest Control without prior notice. Any changes will be posted on this page and upon your use of this Web Site after such changes have been posted, you shall be deemed to have been aware of such changes and your use of this Web Site shall constitute your agreement to be bound by the modified Terms of Use.

If you are not satisfied with our website, your sole remedy is to discontinue your use of the website. Millennium Pest Control shall not be liable for any damages suffered as a result of your use or inability to use the website. In no event shall Millennium Pest Control be liable for any indirect, punitive, special, incidental, or consequential damage (including but not limited to loss of business, revenue, profits, use, data or other economic advantage), however it arises, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information available from this website, even if Millennium Pest Control has been previously advised of the possibility of such damage. You agree to hold Millennium Pest Control harmless from, and you covenant not to sue Millennium Pest Control for, any claims based on or related to the use of the website. The effectiveness of these limitations is an express precondition to your use of this website.

In exchange for accepting the benefits you receive by accessing this website, you agree to defend, indemnify, and hold harmless Millennium Pest Control, their agents, associates and partners, from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, made by any third party due to or resulting from your use of the website, your violation of these Terms, or your violation of any laws, regulations, or third-party rights.

These terms of use are governed by English law and we both agree to submit to the exclusive jurisdiction of the English Courts. We both agree that a court may strike out, or override, any part of these terms of use if it considers them to be illegal, unenforceable or unfair and in such cases enforce only the terms as if the offending clause or clauses had never been included.

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